NativeScript Sidekick Support Plans

If you obtained NativeScript Sidekick as part of a “Progress Mobility” solution, the following support descriptions do not apply, please visit this site for a description of support applicable to “Progress Mobility”.


 
Sidekick Pro
Community Support
Sidekick Business
Developer Support
NativeScript Enterprise
Enterprise Support (The following is a summary of support features available at the Enterprise level, please see your NativeScript Enterprise Support Agreement for specific details)
Duration
N/A – Free community support The duration of your Sidekick Business subscription 1 year
Licensed Developers
1 1 Up to 15
Support Incidents
Number of support incidents that can be raised for the duration of the Support Term. * Fair Usage Policy applies
N/A Unlimited Unlimited
Support and Hot fixes – NativeScript open source framework
Request fixing of critical fixes in older versions of supported products
No* Current version
(major.minor)
Current version (major.minor)
and 3 previous (major.minor) versions
Support and Hot fixes – NativeScript Sidekick
No* Current version
(major.minor)
Current version
(major.minor)
Support and Hot fixes – NativeScript UI
No* Current version
(major.minor)
Current version
(major.minor)
Initial Response Time
N/A 24h 1-24h – see "Issue Escalation"
Production Support
1 named app
N/A N/A Yes
Issue Escalation
Escalate your tickets to highest priority in our support queue.
* Fair Usage Policy appliesW
N/A N/A
  • Severity 1 for issues in production: 1h initial response time
  • Severity 2: 16h initial response time
  • Severity 3: 24h initial response time
Remote Web Assistance
Demonstrate any issues in the environment in which they occur.
No No 10 hours
Phone Assistance
Pick up the phone and speak to a technical person. Get quick advice and direction or help us understand the full scope of the issue.
No No 16/5, 7am - 11pm UTC



Community Support – No dedicated technical support is provided at this level, however, developers are allowed to access the NativeScript community on our forums, Stack Overflow, GitHub to review existing knowledge bases and can ask for help free of charge. Telerik personnel monitor these forums but responses and response times are not guaranteed.

* The team continuously updates NativeScript open source framework, NativeScript Sidekick, and NativeScript UI. However, requesting specific hotfixes is only available in Business and Enterprise licenses.

Learn more about our professional support offerings

Contact us
NativeScript
NativeScript is licensed under the Apache 2.0 license
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